Should you wish to return/exchange an order you must notify us within 7 days of receiving the order using the Contact Us form and quoting your name and order number. Please explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details and images where necessary.
Your item(s) should be returned within 14 days of receiving the order in the UK (within 21 days outside the UK & during the Christmas break) and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit.
We strongly advise that you use a signed for postal service/courier to return the item as we are unable to refund for any orders which get lost in the post and that you keep your proof of posting documents until we confirm that we have received the item. Returns outside these timeframes may be accepted at the discretion of BOUJO HAKE and may only be offered as a credit voucher.
Once the item has been approved for return and received by us, we will exchange and/or refund the original payment debit/credit card for the sum paid. If it is for the exchange, we would agree the shipping cost in advance before sending the goods for the exchange.
All refunds and exchanges for goods purchased via our website must only be made by post/courier.
For all UK returns please send to:
BOUJO HAKE
151 Gloucester Avenue London NW1 8LA United Kingdom
For returns within EUROPE:
Please note that we are a small independent business trying to navigate the new, complex Brexit rules. Bearing this in mind, be aware that returns/ exchanges are currently more difficult. Before any return, please get in touch via the Contact Us form in order to get a European address from us that you are able to return your items to.
